Privacy Policy
Last updated: August 30, 2026
Lafayette Premier Cleaning respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, request services, communicate with us, or participate in our SMS/MMS messaging program.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service address
- Information about requested cleaning services
- Appointment and scheduling information
- Messages, photos, or other information you send to us
- SMS/MMS messaging consent and opt-in/opt-out status
We may also collect limited technical information when you use our website, such as IP address, browser information, device information, and website activity.
How We Use Information
We may use information to:
- Respond to inquiries and service requests
- Prepare estimates and quotes
- Schedule and manage cleaning services
- Send appointment confirmations and reminders
- Provide service and account updates
- Provide customer support
- Send invoices or other service-related information
- Communicate through SMS, MMS, telephone, or email as permitted
- Maintain and improve our services and website
- Protect against fraud, misuse, or security threats
- Comply with legal obligations
SMS and MMS Messaging Privacy
If you opt in to receive text messages from Lafayette Premier Cleaning, we may use your mobile phone number to send service-related communications, including responses to inquiries, estimates, scheduling information, appointment confirmations and reminders, service updates, account or invoice notifications, and customer support messages.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out or HELP for help.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
We may share personal data, including SMS opt-in or consent status, with service providers that assist us in providing messaging services, such as communications platform providers, telecommunications carriers, and other vendors involved in delivering or supporting text messages.
Text messaging originator opt-in data and consent will not be shared with third parties for their promotional or marketing purposes.
Automated Assistance
Some communications may be processed or assisted by automated systems or artificial intelligence, including our JARVIS assistant. These systems may assist with customer inquiries, scheduling, service information, and routing communications to a team member.
Service Providers
We may use service providers to operate our website, communications, scheduling, payment, hosting, and other business systems. These providers may process information only as necessary to provide their services to us and subject to applicable agreements and requirements.
Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.
Your Choices
You may contact us to request correction or deletion of personal information, subject to applicable legal and business recordkeeping requirements.
You may opt out of SMS/MMS messages at any time by replying STOP. After opting out, you may receive a final confirmation message.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact Lafayette Premier Cleaning through our website: lafayettepremiercleaning.com.